Shipping policy

Shipping Policy

Shipping & Delivery

At Lunette, we work to process and ship orders as efficiently as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed. Processing times may be longer during holidays, peak periods, or in cases of high order volume.

Once your order has been processed and shipped, you will receive tracking information when available.

Shipping Options

We offer the following shipping options at checkout, where available:

Standard Shipping: Free
Priority Shipping: $4.99

Shipping availability may vary depending on destination and customers location.

Shipping Times

Delivery times vary depending on the destination, the shipping method selected at checkout, local carrier operations, customs processing, and other factors outside our control.

All shipping times shown at checkout or elsewhere on our website are estimates only and are not guaranteed.

Delays may occur due to factors including, but not limited to:

customs clearance
carrier disruptions
weather conditions
local delivery delays
remote location limitations
high seasonal shipping volume

Worldwide Shipping

We offer shipping to many countries worldwide. However, shipping availability may vary depending on destination, local laws, carrier restrictions, customs limitations, sanctions, or other delivery constraints.

We reserve the right to decline or cancel any order that we are unable to fulfill or deliver reliably to the destination provided.

If we are unable to fulfill your order for shipping-related reasons, your order will be canceled and refunded to your original payment method.

Tracking

Tracking information will be provided when available. Please allow 1–5 business days for tracking updates to appear after shipment confirmation, as some carriers require additional time to scan and update the package in their systems.

Delivered Packages

If tracking confirms delivery to the address provided at checkout, customers must contact the carrier to file a claim for lost or stolen packages. We will assist with reasonable investigations but cannot guarantee refunds or replacements for packages marked as delivered.

Lost in Transit

If an order is confirmed lost in transit by the carrier, we may offer a replacement or refund at our discretion.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. If an incorrect or incomplete address is provided and the shipment cannot be delivered, we are not responsible for failed delivery. Additional shipping charges may apply if reshipment is requested.

Split Shipments

In some cases, items from the same order may arrive separately depending on product availability, packaging, or shipping constraints.

Customs, Duties, and Import Fees

For international orders, customs duties, import taxes, or other local fees may apply depending on the destination country. These charges are the responsibility of the customer.

Shipping Delays

We are not responsible for delays caused by carriers, customs, or events outside our control. Delivery estimates are provided in good faith but may vary depending on actual shipping conditions.