Refund policy
We have a 30-day return policy for regular-priced items.
The 30-day return window begins on the date the tracking shows delivered.
Sale or discounted items are considered final sale unless they arrive damaged, defective, or incorrect.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at philipbizn@gmail.com. Please note that returns will need to be sent to the provided address.
If your return is accepted, we will provide instructions on how and where to send your package. In some cases we may provide a prepaid label; otherwise, return shipping may be the customer’s responsibility. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at philipbizn@gmail.com.
If tracking confirms delivery to the address provided at checkout, customers must contact the carrier to file a claim for lost or stolen packages. We will assist with reasonable investigations but cannot guarantee refunds for packages marked as delivered.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Claims for damaged, defective, or incorrect items must be reported within 48 hours of delivery and must include clear photos of:
- The item
- The packaging
- The shipping label
Claims submitted after 48 hours of confirmed delivery may not be eligible for review.
When applicable, we may offer a replacement as the primary resolution. Refunds may be issued at our discretion if a replacement is not available.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on some sale items or gift cards.
All sale items are final sale and cannot be returned for change of mind, dissatisfaction, or buyer’s remorse. Sale items may only be eligible for a refund or replacement if they arrive damaged, defective, or incorrect.
Exchanges
Exchanges are only available for eligible returns in accordance with this policy.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at philipbizn@gmail.com.